Faulty & broken devices · Grade E
Your broken Mac is still worth money.
Cracked screen, dead battery, won't boot — faulty MacBooks, iMacs, Mac minis and iPads still have real value in parts and refurbishment. Quote it honestly as Grade E and the price you see is the price you're paid, with free insured collection and payment in 48 hours.
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Get your price
Find out what your faulty device is worth
Pick your model, select Grade E as the condition, and you'll see a guaranteed figure straight away.
Don't worry we supply a custom packing case for your Free insured collectionWhat qualifies
What we can — and can't — buy as Grade E
Grade E means faulty but complete. Here's exactly where the line sits, straight from our grading rules — no surprises when it arrives.
We can buy it with…
A cracked or damaged screen — as long as it's still in its casing
A dead or faulty battery, or a machine that won't hold charge
A Mac that won't start up or boot properly
Faulty keyboards, trackpads, ports or speakers
Heavy cosmetic damage — dents, deep scratches, worn casing
We can't buy it with…
Breaks in the motherboard
Water or other liquid damage
Cigarette smoke staining — it can't be refurbished out
Missing major parts — the device must be complete
One more thing: a device still locked to an Apple ID can only be valued for parts, whatever its condition — if it won't boot, remove it from Find My at icloud.com/find instead. Not sure which side of the line yours falls? Ask us — honest answer, no obligation.
How it works
Three steps, faulty or not
01
Quote it as Grade E
Pick your model, choose Grade E, and describe the fault honestly in the quote — the price you see accounts for it.
02
Free insured collection
DPD collects on your chosen day — pack it with extra padding around any damaged glass, and the insurance covers it door to door.
03
Checked, wiped, paid
We verify the fault matches your description, securely erase the device regardless of its state, and pay you within 48 hours by bank transfer or PayPal.
Faulty-Mac FAQ
Quick answers
Q.It won't boot — how do I check the spec for the quote?
Use the serial number: engraved on the underside of MacBooks and the base of an iMac's stand. Enter it at Apple's Check Coverage or EveryMac to identify the exact model, or send it to us.
Q.I can't wipe it if it won't turn on — what about my data?
We securely erase every device we receive to Data Protection Act standards, working or not — that's the ISO-certified part of what we do. The one step to take yourself: remove it from Find My via icloud.com/find on another device, so it isn't Activation-Locked.
Q.Why won't you take water-damaged machines?
Liquid corrosion spreads unpredictably through the board and components, which makes the machine unsafe to refurbish and impossible to value fairly — a “working” water-damaged Mac can fail weeks later. It's the honest line rather than a quote that collapses on inspection.
Q.How much less is a faulty Mac worth?
It depends on the model and the fault — a recent MacBook Pro with a cracked screen still carries real value; an older machine with multiple faults carries less. The form gives you the exact Grade E figure for your model in about a minute, and it's guaranteed provided the description matches.
Q.My device is fine — just old. Is this the right page?
Working devices are worth more than Grade E — head to the page for your model (MacBook Pro, iMac, iPad and the rest) and quote it at its real grade. Our grading guide shows where yours sits.
Broken, not worthless
Turn the faulty one into cash
Quote it as Grade E, describe the fault honestly, and the figure you see is the figure you're paid — collected free, wiped certified, paid within 48 hours.
Get my faulty-Mac quote →★★★★★Rated 4.6/5 · 1,873 Trustpilot reviews