Please Remember to Remove your Item from The Cloud before collection

Please be as accurate as possible with your grading to save disappointment

Grade A: This is considered to be new out of the box quality without any screen blemishes, cosmetic flaws and with a fully functioning battery that works within the manufacturers guide lines. All hardware fully functioning and fault free. Fully Working battery under 500 cycles

Grade B: The item should in good condition with a few hair line scratches and fully functioning in all ways no marks on screen. A well looked after item. Good Battery under 500 cycles and fully complete.

Grade C: The item is in clean and a reasonable condition but has signs of use. Some small dents to the casing are ok. No damage to the screen and no faults with any of the system hardware. A battery that charges and operates under 500 cycle counts

Grade D: The item has signs of wear including dents, scratches. The item can be dirty and cosmetically poor. The item however must be fully operational. Minor screen marks are acceptable as are poor batteries over 500 cycle counts

Grade E: The item is faulty but complete. The item can be damaged this does not include breaks in the motherboard or water damage. Screen damage is ok as long as the screen is still in casing, Faulty Battery.

Other Circumstances that will affect your Quote.

Engraved items will be subject to a Re-Grade of level D

All Items must be supplied with a working and undamaged UK power supply. Items of A,B,C grade must have functioning batteries under 500 cycle counts. If your battery or power supply is missing or faulty your grade wont be reduced, but we will deduct the charge of a new battery or power supply.

All Laptops and I Macs must be supplied with a UK keyboard and a mouse if applicable 

All IPhone/ IPad must not be regionally locked. If your IPhone is locked to a specific network your item will be subject to a re-quote.

Your item must not be cigarette smoke stained.

If, in our opinion, your item doesn’t match the grade you have attributed to it at the quote stage, you will be contacted by one of our team who will offer you an adjusted price based on our quote value. If the adjusted quote isn’t acceptable we will return your unit free of charge..

We reserve the right to refuse the purchase of any item.

For Full Terms and Conditions

Data Security


We take the security of your data very seriously and we will help you keep your personal data safe.

Before shipping your Apple Mac to us there are a few important steps you must follow for your own security.

At this link Apple explain the process you should follow:


Whilst the security of your data is your responsibility, we will securely erase any information left on the device so it is vital that you have taken a backup of any information you wish to keep.

This means your data cannot be recovered by you or the next owner of your machine.  We use government accredited erasure tools to guarantee your residual data cannot be recovered.

If you need help erasing your device please contact us and we will do our very best to help you.

Please remember you must;

1.      Back Up your data – you cannot get it back after.

2.      Sign out of iTunes

3.      Sign and remove from iCloud

4.      Sign out of iMessage (OS X Mountain Lion or later)